Analisis Tingkat Kepuasan Mahasiswa Terhadap Kinerja Sistem Informasi Akademik Menggunakan Metode Framework CSI
DOI:
https://doi.org/10.55606/teknik.v5i2.7605Keywords:
CIS, Student Satisfaction, Information SystemsAbstract
This study aims to identify factors that influence student satisfaction with SIA performance. The research method uses a quantitative method with data collection using a questionnaire instrument with a Likert scale. The results of the study explain that the validity test on 16 statements is declared valid because the tCount value> tTable. The results of the reliability test on the statements in the questionnaire test with a Likert scale obtained a Cronbach's Alpha value of 0.813. These results indicate that it is reliable because 0.813> 0.6. The results of the calculation of the mean of each attribute or variable are at most 13.8, 14.5, 16, 14.8, and 13.4.
This result shows that it is reliable because 0.813 > 0.6. The calculation results of the mean of each attribute or variable are at most 13.8, 14.5, 16, 14.8, and 13.4. The calculation of the mean of the attribute or variable of information quality is at most 4.75, the calculation of the mean of the attribute or variable of system quality is at most 5 and 4.75, the calculation of the mean of the attribute or variable of service quality is at most 5, 4.25 and 4.75, the calculation of the mean of the attribute or variable of academic information system performance is at most 5, 4.33 and 4.67, the calculation of the mean of the attribute or variable of student satisfaction level is at most 4 and 5. The calculation of the Weighted Satisfaction Score (WSS) of student satisfaction is the most, namely 80, 75, 52, and 70. The results of the calculation of the Customer Satisfaction Index (CSI) vlue obtained the most values, namely 87, 107, 100, and 75.
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