Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Bmt Ugt Sidogiri Cabang Kotaanyar
DOI:
https://doi.org/10.55606/jaemb.v5i1.6765Keywords:
Service, Customer SatisfactionAbstract
This study aimsto measure the level of customer satisfacion with the services provided by BMT UGT CABANG KOTANYAAYAR. The methode used in study is a survey with a questionnaire distributed to customers. The variables tested include product quality, service,and convenience. The results of the study indicate that most costumer are satisfed with the products offred, although three are severeal areas that ne to be improved such as speed of service and response to customer complains. The factors that most influence customer satisfaction are product quality and customer service this study is expected to provide recommendations for companies to improve service quality and increase customer loyality
References
[1] A. Zulianto, E. Mufidah, and R. Nuraini, “Pengaruh Kualitas Produk Tabungan Dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Menabung Di Bmt Nu Ngasem Cabang Sroyo,” TAWAZUN J. Ekon. SYARIAH, vol. 4, no. 1, pp. 51–65, 2024.
[2] A. H. Romdhoni and D. R. Sari, “Pengaruh Pengetahuan, Kualitas Pelayanan, Produk, dan Religiusitas terhadap Minat Nasabah,” 2018.
[3] R. Z. Dwiantoro, H. Haryono, and N. Imamah, “Pengaruh Kualitas Produk Tabungan, Kualitas Pelayanan dan Kepercayaan Terhadap Minat Menabung Nasabah di BMT UGT KOTAANYAR,” EkoBis J. Ekon. Bisnis, vol. 1, no. 2, pp. 55–63, 2020.
[4] R. A. Azizah and N. Suprayogi, “Analisis Keoptimalan Fungsi Baitul Maal Pada Lembaga Keuangan Mikro Islam (Studi Kasus Pada BMT Nurul Jannah Di Gresik Dan BMT Muda Di Surabaya),” J. Ekon. Syariah Teor. Dan Terap., vol. 1, no. 12, 2015.
[5] Ahmadi, “Pengaruh Kualitas Pelayanan Terhadap Loyalitas Anggota Produk Tabungan Umum Syariah Di Ksps Bmt Ugt Sidogiri Capem Banyuputih Situbondo,” Dinar J. Ekon. dan Keuang. Islam, vol. 6, no. 2, 2019.
[6] I. Kholili, “Faktor Layanan dan Keputusan Menjadi Nasabah pada BMT UGT Sidogiri,” Jihbiz J. Ekon. Keuang. dan Perbank. syariah, vol. 4, no. 1, 2020, doi: 10.33379/jihbiz.v4i1.856.
[7] A. Fathony, S. Saifuddin, and N. Nabila, “Dampak Kualitas Pelayanan, Citra Perusahaan, dan Kepuasan Nasabah Kepada Loyalitas Konsumen di BMT UGT Sidogiri Cabang Semampir Probolinggo ,” Al-Kharaj J. Ekon. Keuang. Bisnis Syariah, vol. 4, no. 6, 2022, doi: 10.47467/alkharaj.v4i6.1439.
[8] F. Agustian, “Analisis Strategi Pelayanan BMT UGT Sidogiri Capem Sokobanah Dalam Menghadapi Persaingan,” J. Ekon. dan Bisnis, vol. 1, no. 2, 2021.
[9] M. S. Rizal, “Educational Evolution: Sustainable Beturnment With Country in the Development of the Trainer,” … Int. Conf. Educ. …, vol. 02, no. 01, pp. 28–36, 2024.
[10] L. Rahmawati and N. Hudayatin, “Kualitas Pelayanan Dan Pengaruhnya Terhadap Tingkat Kepuasan Nasabah Di Bmt Ugt Sidogiri Capem Waru,” El-Qist J. Islam. Econ. Bus., vol. 4, no. 1, 2024, doi: 10.15642/elqist.2014.4.1.763-788.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
