Pengaruh Kualitas Pelayanan, Disiplin Kerja, dan Fasilitas Terhadap Kepuasan Anggota Koperasi Simpan Pinjam Credit Union Sendang Jati Desa Penadaran

Sarmila Sarmila; Arif Wahyu Wirawan

doi:10.55606/jaemb.v5i3.7181

Authors

Sarmila Sarmila Universitas Negeri Semarang
Arif Wahyu Wirawan Universitas Negeri Semarang

DOI:

https://doi.org/10.55606/jaemb.v5i3.7181

Keywords:

Service Quality, Work Discipline, Facilities, Member Satisfaction

Abstract

Maintaining happy members is the first priority for every cooperative. The purpose of this research is to determine how the Sendang Jati Credit Union Savings and Loan Cooperative in Penadaran Village does in terms of member satisfaction with service quality, work discipline, and facilities. The research approach is quantitative in this study. In this study, we used a random sampling technique, which ensures that every element of the population has an equal chance of being chosen as a sample member. There are 91 respondents in the sample. It can be concluded that the service quality of the Sendang Jati credit union savings and loan cooperative in Penadaran village has a positive and significant influence on the satisfaction of its members, as the study found that the service quality variable had a t-value of 3.207> t table (1.988) and a significance value of 0.002 <0.05. Therefore, H2 is accepted. It can be concluded that work discipline has a positive and significant influence on the satisfaction of members of the Sendang Jati credit union savings and loan cooperative in Penadaran village, since the Work Discipline Variable has a t-value of 5.460> t table (1.988) and a significance value of 0.000 <0.05. Therefore, H3 is accepted. H4 is accepted, meaning that the Service Facilities variable has a positive and significant influence on the satisfaction of members of the Sendang Jati credit union savings and loan cooperative in Penadaran village, because the calculated t value of 4.743 > t table (1.988) and the significance value of 0.000 < 0.05.

References

Almaududi, S., Sembiring, B., & Hutabarat, Z. S. (2025). Analisis Motivasi Kerja, Pengembangan Dan Latihan Guna Meningkatkan Kinerja Karyawan. Jurnal Review Pendidikan Dan Pengajaran (JRPP), 8(3), 7325–7330. https://doi.org/10.31004/jrpp.v8i3.49844.

Ch, I., & Jayyidah, S. (2022). Pengaruh Intellectual Capital Dan Partisipasi Anggota Terhadap Keberhasilan Koperasi Pada Koperasi Kredit Binekas Cicurug Sukabumi. Jurnal Visionida, 5(2), 39. https://doi.org/10.30997/jvs.v5i2.2205

Darmayadi, S., Heriwibowo, D., & Hermanto, K. (2023). Pengaruh Kualitas Pelayanan, Kinerja Pegawai dan Disiplin Kerja terhadap Kepuasan Masyarakat. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(2), 1169–1175. https://doi.org/10.54371/jiip.v6i2.1622

Huda, I. U., & Sapar, J. F. (2022). Analisis Kepuasan Anggota Koperasi Terhadap Kualitas Pelayanan Pada Koperasi Credit Union Sumber Sejahtera Kalimantan Selatan. Eqien-Jurnal Ekonomi Dan Bisnis, 11(3), 581–604. https://doi.org/10.34308/eqien.v11i03.1096

Khuswati, E., & Relita, D. T. (2019). Pengaruh Kualitas Pelayanan Koperasi Terhadap Kepuasan Anggota Koperasi Simpan Pinjam (Ksp) Bhakti Lestari Kecamatan Sungai Tebelian. JURKAMI : Jurnal Pendidikan Ekonomi, 4(2), 89–98. https://doi.org/10.31932/jpe.v4i2.594

Kurniawan, I. S., & Riantobi, A. P. (2022). Pengaruh Motivasi Kerja Intrinsik, Disiplin Kerja dan Kompensasi Terhadap Kepuasan Kerja Karyawan KSP Koperasi Kredit Guru Kelubagolit Kabupaten Flores Timur. J-MAS (Jurnal Manajemen Dan Sains), 7(2), 1188. https://doi.org/10.33087/jmas.v7i2.543

Maryani, Y., Entang, M., & Tukiran, M. (2021). The Relationship between Work Motivation, Work Discipline and Employee Performance at the Regional Secretariat of Bogor City. International Journal of Social and Management Studies, 2(2), 1–16. https://doi.org/10.5555/ijosmas.v2i2.14

McKillop, D., French, D., Quinn, B., Sobiech, A. L., & Wilson, J. O. S. (2020). Cooperative financial institutions: A review of the literature. International Review of Financial Analysis, 71(December 2019). https://doi.org/10.1016/j.irfa.2020.101520

Muhtadi, M. F., Rahmawati, E., & Utomo, S. (2020). Pengaruh Kualitas Pelayanan, Nilai Produk dan Fasilitas Terhadap Kepuasan Nasabah (Studi Pada Nasabah Tabungan Mudharabah Al Barakah Di Bank Kalsel Kantor Cabang Syariah Banjarmasin). Jurnal Bisnis Dan Pembangunan, 9(2), 14–25. http://dx.doi.org/10.20527/jbp.v9i2.8864

Sugiyono. (2019). Metode Penelitian Kuantitatif Kualitatif dan R&D. Cv. ALFABETA.

Tijjang, B. (2020). Kualitas Pelayanan Terhadap Kepuasan Pelanggan. Amsir Management Journal, 1(1), 46–58. https://doi.org/10.56341/amj.v1i1.202

Ulfa, Y. M., Sumantri, B. A., & Wihara, D. S. (2022). Pengaruh Motivasi Kerja, Disiplin Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Koperasi Pegawai Republik Indonesia (Kpri) Karya Utama Kecamatan Tarokan. Simposium Manajemen Dan Bisnis Prodi Manajemen FEB UNP Kediri Tahun 2022, 424–436. https://doi.org/10.29407/282qs835