Peran Kepuasan Kerja Memediasi Motivasi Kerja terhadap Kinerja Karyawan pada the Lerina Hotel Nusa Dua Bali

Abstract

This study aims to analyze the influence of work motivation on employee performance with job satisfaction as a mediating variable at The Lerina Hotel Nusa Dua Bali. Employees at this hotel are generally able to meet the company's job standards; however, challenges remain in motivating employees to achieve higher performance results. This is evident as most employees have yet to reach optimal performance. Therefore, strategies are needed to improve performance through strengthening work motivation and job satisfaction. The population in this study consists of all employees at The Lerina Hotel Nusa Dua Bali, totaling 53 employees. The sample was selected using a non-probability sampling technique with total sampling. Data was collected through the distribution of online questionnaires via Google Forms. The data analysis technique used was Partial Least Square Structural Equation Modeling (PLS-SEM) with path analysis. The results of the study indicate that work motivation has a positive and significant effect on both job satisfaction and employee performance. High motivation increases employee enthusiasm, which in turn affects their performance. However, job satisfaction has a positive but not significant effect on employee performance. This suggests that although job satisfaction can enhance performance, its impact is smaller compared to work motivation itself. Furthermore, job satisfaction does not mediate the relationship between work motivation and employee performance. This study is expected to provide insights for the management of The Lerina Hotel Nusa Dua Bali in designing strategies to increase employee work motivation. This is crucial for enabling employees to achieve higher performance. Additionally, the findings of this study are expected to serve as a useful reference for further research on the relationship between work motivation, job satisfaction, and employee performance.