Evaluasi Proses Pengendalian Kualitas Produksi Roti di CV Chic Bakery untuk Meningkatkan Standar Produk
DOI:
https://doi.org/10.55606/optimal.v5i4.7760Keywords:
Croissant Bread, Defective Products, Quality Control, Quality Cost, Statistical Quality ControlAbstract
This study aims to analyze the bread quality control system at CV Chic Bakery using the Statistical Quality Control (SQC) method and a quality cost analysis approach. CV Chic Bakery is a manufacturing company that produces croissants with an average production volume of 300 pieces per day. Although the company has implemented quality control, there are still problems related to defective products, as reflected in the damage rate reaching 5.98% of the total annual production. This problem requires further evaluation to improve the production process and product quality. The research method used is descriptive quantitative with a case study approach. Data were collected through direct observation at the company and interviews with related staff. Furthermore, the data obtained were analyzed using SQC tools such as flowcharts, check sheets, histograms, P-charts, scatter plots, and fishbone diagrams to identify the causes of defects. The results showed that the most dominant types of defects were bread that was not up to standard and dough that was too high. In addition, the quality cost analysis revealed that the company still needs to improve the cost-effectiveness of supervision and prevention to ensure more consistent product quality. This research provides a significant contribution to the management of CV Chic Bakery by identifying the root causes of production defects through a structured SQC method. Furthermore, this research also suggests optimizing quality costs, which include prevention and control costs, to increase profitability and customer satisfaction. It is hoped that the results of this research can provide insights for continuous improvement in product quality control and production processes in other bakery manufacturing companies, as well as support better product competitiveness in the market.
References
Achka, F. F., & Sari, R. P. (2023). Analisis pengendalian kualitas bahan bakar aviation turbin pada PT X dengan metode Statistical Quality Control. Jurnal Sains dan Engineering, 8(3). https://doi.org/10.32672/jse.v8i3.6254
Alfadilah, H., & Fashanah Hadining, A. (2022). Pengendalian produk cacat piece pivot pada PT. Trijaya Teknik Karawang menggunakan Seven Tool dan analisis Kaizen. Serambi Engineering, 7(1). https://doi.org/10.32672/jse.v7i1.3667
Al-Faritsy, & Wahyunoto. (2022). Analisis pengendalian kualitas produk meja menggunakan metode Six Sigma pada PT XYZ. Jurnal Rekayasa Industri (JRI), 4(2). https://doi.org/10.37631/jri.v4i2.707
Anatasya, L., Rahman, A., & Mahsina, M. (2021). Analisis penerapan biaya kualitas untuk meningkatkan profitabilitas pada PT. Veloxa Viggo Inti Teknologi di Surabaya. EkoBis: Jurnal Ekonomi & Bisnis, 2(1). https://doi.org/10.46821/ekobis.v2i1.211
Anggraeni, R., & Izza, N. A. (2022). Penerapan Statistical Quality Control dalam pengendalian mutu produksi snack eggroll. Jurnal Kewirausahaan Dan Inovasi, 1(1), 87-96. https://doi.org/10.21776/jki.2022.01.1.10
Apriliana, A., & Sukaris, S. (2022). Analisa kualitas layanan pada CV. Singoyudho Nusantara. Jurnal Maneksi (Management Ekonomi Dan Akuntansi), 11(2), 498-504. https://doi.org/10.31959/jm.v11i2.1246
Arinawati, E., & Suryadi, B. (2021). Penataan produk SMK/MAK Kelas XII (Kompetensi Keahlian Bisnis Daring dan Pemasaran). Gramedia Widiasarana Indonesia.
Candrawati, A. A. D., & Nurcaya, I. N. (2020). Analisis pengendalian kualitas produk telur asin pada UD. Sari Luwih di Desa Padang Luwih. E-Jurnal Manajemen Universitas Uda-yana, 9(6), 2332. https://doi.org/10.24843/EJMUNUD.2020.v09.i06.p14
Djoko, A. W., Titiek, K., & Yitno, U. (2020). Pengendalian kualitas. Scopindo Media Pustaka.
Dzakiyyah, F., & Farouq Ishak, J. (2022). Prosiding The 13th Industrial Research Workshop and National Seminar Bandung. https://doi.org/10.35313/irwns.v13i01.4296
Fadli, Z. (2023). 1.3. Definisi bisnis. In HUKUM BISNIS DI ERA MODERN (2).
Farchiyah, F. (2021). Analisis pengendalian kualitas spanduk dengan metode Seven Quality Control Tools (7 QC) pada PT. Fajar Interpratama Mandiri (Fim Printing). https://doi.org/10.33005/tekmapro.v16i1.187
Febria Suci, Y., Novia Nasution, Y., Nanda, D., & Rizki, A. (2017). Program Studi Statistika FMIPA Universitas Mulawarman 27 Penggunaan metode Seven New Quality Tools dan metode DMAIC Six Sigma pada penerapan pengendalian kualitas produk (Studi Kasus: Roti Durian Panglima Produksi PT. Panglima Roqiiqu Group Samarinda). Jurnal EKSPONENSIAL, 8(1).
Firmansyah, F., & Jufriyanto, M. (2023). Pengendalian kualitas material kapur pada PT. AJG dengan metode SQC dan FMEA. Jurnal Sains dan Engineering, 8(4). https://doi.org/10.32672/jse.v8i4.6896
Gusti, I., Andika, A., Sari, H., & Sudiartha, G. M. (2019). Pengendalian kualitas proses produksi kopi arabika pada UD. Cipta Lestari di Desa Pujungan. E-Jurnal Manajemen Universitas Udayana, 8(4), 2302-8912. https://doi.org/10.24843/EJMUNUD.2019.v08.i04.p22
Hamdani, & Fakhriza. (2019). Pengendalian kualitas pada hasil pembubutan dengan menggunakan metode SQC. Jurnal Rekayasa Material, Manufaktur Dan Energi, 2(1), 1-09. https://doi.org/10.30596/rmme.v2i1.3063
Hansen, D. R., Mowen, M. M., & Heitger, D. L. (2021). Cost Management. Cengage Learning. https://books.google.co.id/books?id=HhQcEAAAQBAJ
Hariany, I., Mahfud, N., & Nurpadila. (2023). Transformasi manajemen produksi melalui inovasi dan Total Quality Management (TQM): Memperkuat kualitas dan efisiensi operasional: A narrative review. SEIKO: Journal of Management & Business, 6, 457-473.
Heizer, J., Render, B., & Munson, C. (2019). Operations Management: Sustainability and Supply Chain Management (13th ed.). Pearson Education Canada.
Indrasari, M. (2019). Pemasaran dan Kepuasan Pelanggan. Unitomo Press.
Irfan, A. A., & Mahargiono, M. (2023). Pengaruh disiplin kerja dan lingkungan kerja terhadap produktivitas kerja karyawan dengan motivasi sebagai variabel intervening. Jurnal Ilmiah Manajemen Dan Bisnis (Jimbis), 2(1), 70-88. https://doi.org/10.24034/jimbis.v2i1.5794
Johannes, C., Karamoy, H., Tirayoh, V., Akuntansi, J., & Ekonomi dan Bisnis, F. (2022). An-alisis biaya kualitas produk dalam meningkatkan kualitas produk pada UD. Wahyu Manado. Jurnal Cakrawala Ilmiah, 6(1).
Juwito, O. A., & Al-Faritsy, A. Z. (2022). Analisis pengendalian kualitas untuk mengurangi cacat produk dengan metode Six Sigma di UMKM Makmur Santosa. JCI Jurnal Cakrawala Ilmiah, 1(12). https://doi.org/10.53625/jcijurnalcakrawalailmiah.v1i12.3193
Kadek, N., Sari, R., & Purnawati, N. K. (2018). Analisis pengendalian kualitas proses produksi pie susu pada perusahaan Pie Susu Barong di Kota Denpasar. E-Jurnal Manajemen Universitas Udayana, 7(3), 1566-1594. https://doi.org/10.24843/EJMUNUD.2018.v7.i03.p16
Kaizen, D., Laksana, P. P., Makmur, T., Pratama, S. A., Fahreza, M., & Hidayat, M. K. (2025). Analisis pengendalian kualitas produk menggunakan metode SQC. Jurnal Teknologi, 6(1). https://doi.org/10.31294/imtechno.v6i1.5388
Kotler, P., & Armstrong, G. (2020). Principles of Marketing (18th ed.). Pearson Education Limited.
Kotler, P., & Keller, K. L. (2019). Marketing Management (15th ed.). Pearson Education Limited.
Kountul, T. S. H., Gerungai, N. Y. T., & Mintalangi, S. S. E. (2024). Analisis biaya kualitas untuk mengurangi risiko produk cacat kantong persembahan pada Toko Buku Pustaka Mulia Manado. Manajemen Bisnis Dan Keuangan Korporat, 2(2), 401-413. https://doi.org/10.58784/mbkk.255
Kusuma, D. T., Utomo, H., Tinggi, S., Ekonomi, I., & Salatiga, A. (2020). Pengaruh dimensi kualitas produk terhadap kepuasan konsumen Venice Pure Aesthetic Clinic Salatiga. Jurnal Among Makarti, 13. https://doi.org/10.52353/ama.v13i2.199
Lastiawan, Y., & Aprilyanti, R. (2021). Analisis penerapan Total Quality Management (TQM), sistem pengukuran kinerja, dan biaya kualitas terhadap efisiensi biaya di bagian produksi melamin pada PT. Presindo Central. ECo-Fin, 3(3), 333-349. https://doi.org/10.32877/ef.v3i3.415
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 OPTIMAL Jurnal Ekonomi dan Manajemen
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
