Pengaruh Tarif Pajak, Modernisasi Sistem Perpajakan, dan Tingkat Pemahaman Perpajakan pada Kepatuhan Wajib Pajak Umkm
DOI:
https://doi.org/10.55606/optimal.v5i3.7366Keywords:
Level of Tax Understanding, Modernization of the Tax System, MSME Tax Compliance, Tax RatesAbstract
Tax is the largest source of income in various countries, including Indonesia, which plays an important role in maintaining the country's economic stability. Therefore, taxpayer compliance is a key factor influencing economic stability. This study aims to analyze the effect of tax rates, modernization of the tax system, and the level of tax understanding on taxpayer compliance of MSMEs in Denpasar City as the city with the largest number of MSMEs in Bali Province in 2024. Based on SPT reporting data at the West Denpasar and East Denpasar Tax Offices in 2019-2023, there was a decrease in reporting at the West Denpasar Tax Office, while at the East Denpasar Tax Office, although reporting increased, the level of compliance had not reached 100 percent. The population of this study was 16,172 MSME taxpayers registered at the West and East Denpasar Tax Offices and data were collected using a questionnaire. The sample was determined using the convenience sampling technique and calculated using the Slovin formula to produce a total of 100 samples. The data were analyzed using multiple linear regression with SPSS 25 for Windows software. The results of the study indicate that tax rates have a negative effect on taxpayer compliance of MSMEs, while modernization of the tax system and the level of tax understanding partially have a positive effect on taxpayer compliance of MSMEs in Denpasar City.
References
Adi, S. W., Sanyika, A. W., & Purbasari, H. (2022). Analysis of the Effect of Taxation Knowledge, Taxpayer Awareness, Taxation Socialization, Tax Sanction, and E-Filling on Taxpayer Compliance (Empirical Study at the Primary Tax Office in Jepara Regency, Central Java). Jurnal Riset Akuntansi Dan Keuangan Indonesia, 7(3), 376–385. https://djponline.pajak.go.id
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 179–211.
Ajzen, I. (2005). Attitudes, Personality and Behavior (2nd ed., Vol. 2). McGraw-Hill Education.
Anggadini, S. D., Surtikanti, S., Bramasto, A., & Fahrana, E. (2022). Determinant of Individual Taxpayer Compliance in Indonesia: A Case Study. Journal of Eastern European and Central Asian Research, 9(1), 129–137. https://doi.org/10.15549/jeecar.9i1.883
Anto, L. O., Husin, Hamid, W., & Bulan, N. L. (2021). Taxpayer awareness, tac knowledge, tac sanctions, public service account ability and taxpayer compliance. Accounting, 7(1), 49–58. https://doi.org/10.5267/j.ac.2020.10.015
Appiah, T., Domeher, D., & Agana, J. A. (2024). Tax Knowledge, Trust in Government, and Voluntary Tax Compliance: Insights From an Emerging Economy. SAGE Open, 14(2). https://doi.org/10.1177/21582440241234757
BPK RI. (2008). Undang-Undang Republik Indonesia Nomor 20 Tahun 2008 Tentang Usaha, Mikro, Kecil, dan Menengah.
BPK RI. (2018). Peraturan Pemerintah Nomor 23 Tahun 2018 tentang Pajak Penghasilan atas Penghasilan dari Usaha yang Diterima atau Diperoleh Wajib Pajak yang Memiliki Peredaran Bruto Tertentu.
BPK RI. (2022). Peraturan Pemerintah Nomor 55 Tahun 2022 tentang Penyesuaian Pengaturan di Bidang Pajak Penghasilan.
Cahyani, L. P. G., & Noviari, N. (2019). Pengaruh Tarif Pajak, Pemahaman Perpajakan, dan Sanksi Perpajakan Terhadap Kepatuhan Wajib Pajak UMKM. E-Jurnal Akuntansi, 26(3), 1885–1911. https://doi.org/10.24843/eja.2019.v26.i03.p08
Chindengwike, J. D., & Kira, A. R. (2021). The Influence of Electronic Tax Administration System on Taxpayers’ Voluntary Compliance in Tanzania. The Second Business and Economic Development Conference (BEDC), 739–752. https://ssrn.com/abstract=4068579
Chindengwike, J. D., & Kira, A. R. (2022). The Effect of Tax Rate on Taxpayers Voluntary Compliance in Tanzania. Universal Journal of Accounting and Finance, 10(5), 889–896. https://doi.org/10.13189/ujaf.2022.100501
Creswell, J. W. (2012). Educational Research Planning, Conducting and Evaluating Quantitative and Qualitative Research (4th ed.). Pearson Education.
Darmayasa, I. N., & Hardika, N. S. (2024). Core tax administration system: the power and trust dimensions of slippery slope framework tax compliance model. Cogent Business and Management, 11(1), 1–14. https://doi.org/10.1080/23311975.2024.2337358
Dewi, R. C., Petra, B. A., yamasitha, Agusti, A., & Tungkir, A. J. B. (2021). The Effect of Taxation Socialization, Understanding Taxation, Tax Rates, and Tax Sanction on Tax Compliance in MSME Padang City. Journal of Accounting and Finance Management, 1(6), 330–342. https://doi.org/10.38035/jafm.v1i6
Febriyanthi, N. K. A., & Merkusiwati, N. K. L. A. (2023). Kondisi Keuangan Memoderasi Pengaruh Kesadaran Wajib Pajak, Pemahaman Perpajakan dan Kepatuhan Wajib Pajak Selama Pandemi Covid-19. E-Jurnal Akuntansi, 33(3), 743–755. https://doi.org/10.24843/eja.2023.v33.i03.p12
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25 (9th ed.). Badan Penerbit UNDIP.
Hermanto, A. H., Windasari, N. A., & Aprianingsih, A. (2022). Strategies to Improve Taxpayer’s Compliance of Indonesian Micro Small and Medium Enterprises: Prisma Approach. Indonesian Treasury Review, 7(2), 101–114.
Hong, N. T. P. (2022). Factors Affecting Enforced Tax Compliance of Businesses in Vietnam. WSEAS Transactions on Environment and Development, 18, 1174–1197. https://doi.org/10.37394/232015.2022.18.111
Ishfaq, M., Butt, A. A., & Shahzad, A. (2023). Moderating Role of Personality Traits Between Tax Audit, Tax Rate, Tax Penalty and Sales Tax Compliance In Pakistan. International Journal of Social Science and Entrepreneurship (IJSSE), 3(3), 2790–7724.
Kemenkeu. (2024). Coretax. Pajak.Go.Id.
Kementerian Keuangan. (2024). Informasi APBN Tahun 2024.
Kementerian Koordinator Bidang Perekonomian Republik Indonesia. (2024a, July 22). Menko Airlangga: Pemerintah Dukung Bentuk Kolaborasi Baru agar UMKM Indonesia Jadi Bagian Rantai Pasok Industri Global. Ekon.Go.Id.
Kementerian Koordinator Bidang Perekonomian Republik Indonesia. (2024b, December 19). Kupas 15 Stimulus Kebijakan di Bidang Ekonomi Untuk Kesejahteraan Masyarakat di Tahun 2025. Siaran Pers HM.4.6/444/SET.M.EKON.3/12/2024.
Kundalini, P. (2016). Pengaruh Kesadaran Wajib Pajak dan Pelayanan Pegawai Pajak terhadap Kepatuhan Wajib Pajak. Jurnal Profita, 3, 1–13.
Kurniawan, T. (2018). Modernization of the Tax Administration System: A Theoretical Review of Improving Tax Capacity. E3S Web of Conferences, 1–4. https://doi.org/10.1051/e3sconf/201873
Kusuma, K. C. (2017). Pengaruh Kualitas Pelayanan Pajak, Pemahaman Peraturan Perpajakan, serta Sanksi Perpajakan terhadap Kepatuhan WPOP. Jurnal Profita, 3, 1–14.
Kusumadewi, D. R., & Dyarini, D. (2022). Pengaruh Literasi Pajak, Modernisasi Sistem Administrasi, Insentif Pajak dan Moral Pajak Terhadap Kepatuhan Wajib Pajak UMKM. Jurnal Akuntansi Dan Keuangan, 10(2), 25–38. https://doi.org/10.29103/jak.v10i2.7182
Le, H. T. D., Bui, M. T., & Nguyen, G. T. C. (2021). Factors Affecting Electronic Tax Compliance of Small and Medium Enterprises in Vietnam. Journal of Asian Finance, Economics and Business, 8(1), 823–832. https://doi.org/10.13106/jafeb.2021.vol8.no1.823
Lestari, T. Y., & Khasanah, U. (2022). The Effect of Tax Knowledge and Modernization of the Tax Administration System on Individual Taxpayer Compliance. The 2nd International Conference on Entrepreneurship (IConEnt) Sustainability Of Cultural Entrepreneurship, 71–80.
Li, J., Wang, X., & Wu, Y. (2020). Can government improve tax compliance by adopting advanced information technology? Evidence from the Golden Tax Project III in China. Economic Modelling, 93, 384–397. https://doi.org/10.1016/j.econmod.2020.08.009
Mansur, F., Maiyarni, R., Prasetyo, E., & Hernando, R. (2022). Pengaruh pengetahuan pajak, kesadaran pajak dan tarif pajak terhadap kepatuhan pajak wajib Pajak UKM Kota Jambi. E-Jurnal Perspektif Ekonomi Dan Pembangunan Daerah, 11(1), 2303–1255.
Marcini, F., Dekrita, Y. A., & Rangga, Y. D. P. (2023). Pengaruh Modernisasi Sistem Administrasi dan Pengetahuan Perpajakan Terhadap Kepatuhan Wajib Pajak pada Badan Pendapatan Daerah Kabupaten Sikka. Jurnal Accounting UNIPA, 2(1), 46–67.
Mas’ud, A., Aliyu, A. A., & Gambo, E.-M. J. (2014). Tax Rate And Tax Compliance In Africa. European Journal of Accounting Auditing and Finance Research, 2(3), 22–30. file:///Users/andreataquez/Downloads/guia-plan-de-mejora-institucional.pdf%0Ahttp://salud.tabasco.gob.mx/content/revista%0Ahttp://www.revistaalad.com/pdfs/Guias_ALAD_11_Nov_2013.pdf%0Ahttp://dx.doi.org/10.15446/revfacmed.v66n3.60060.%0Ahttp://www.cenetec.
Matshona, Z., Sibanda, M., & Phesa, M. (2024). Tax Knowledge and Tax Behaviour of Individual Taxpayers in South Africa: A Scoping Review. International Journal of Economics and Financial Issues, 14(5), 299–316. https://doi.org/10.32479/ijefi.16149
Mujiyati, Sekarwangi, G. S., & Palupi, I. D. (2020). Taxpayer Compliance on Micro, Small and Medium Enterprises Individual Taxpayer in Surakarta. Jurnal Riset Akuntansi Dan Keuangan Indonesia, 5(2), 184–192. http://journals.ums.ac.id/index.php/reaksi/index
Nasution, M. K., Santi, F., Husaini, Fadli, & Pirzada, K. (2020). Determinants of tax compliance: A study on individual taxpayers in Indonesia. Entrepreneurship and Sustainability Issues, 8(2), 1401–1418. https://doi.org/10.9770/jesi.2020.8.2(82)
Nguyen, T. H. (2022). The Impact of Non-Economic Factors on Voluntary Tax Compliance Behavior: A Case Study of Small and Medium Enterprises in Vietnam. Economies, 10(8). https://doi.org/10.3390/economies10080179
Novikasari, S. R., Ly, D. Q., & Gershaneck, K. (2021). Taxing Micro, Small and Medium Enterprises in Yogyakarta: Regulation and Compliance. Bestuur, 9(1), 43–52. https://doi.org/10.20961/bestuur.v9i1.49184
Nurkhin, A., Novanty, I., Muhsin, M., & Sumiadji, S. (2018). The Influence of Tax Understanding, Tax Awareness and Tax Amnesty toward Taxpayer Compliance. Jurnal Keuangan Dan Perbankan, 22(2), 240–255. https://doi.org/10.26905/jkdp.v22i2.1678
OECD. (2024). Revenue Statistics in Asia and the Pacific 2024. http://www.oecd.org/tax/tax-policy/oecd-classification-taxes-interpretative-guide.pdf
Panjaitan, R. (2017). Metodologi Penelitian (1st ed., Vol. 1). Jusuf Aryani Learning.
Pratama, A., & Urumsah, D. (2024). Determinan Kepatuhan Wajib Pajak UMKM Dengan Modernisasi Sistem Administrasi Perpajakan Sebagai Variabel Moderasi. Jurnal Reviu Akuntansi Dan Keuangan, 14(1), 86–102. https://doi.org/10.22219/jrak.v14i1.26422
Putri, E., Purbasari, H., Handayani, M. T., & Ulynnuha, O. I. (2018). Analisis Faktor-faktor yang Berpengaruh terhadap Kesadaran Kewajiban Perpajakan pada Sektor Usaha Kecil dan Menengah (UKM). Riset Akuntansi Dan Keuangan Indonesia, 3(1), 80–90.
Rasmini, N. K., & Mimba, N. P. S. H. (2021). Tapping Box Application, Quality Service, Tax Knowledge, Taxpayer’s Obedience with Tax Penalty as Moderating Variable. Jurnal Ekonomi Kuantitatif Terapan, 14(1), 219–241.
Remali, A., Satar, A., Mamad, F., Abidin, N., & Zainuddin, S. (2018). Tax Knowledge, Tax Penalty and Tax Rate on Tax Compliance among Small Medium Enterprise in Selangor. Global Business and Management Research: An International Journal, 10(3).
San, S., Nik Wan, N. Z., Razak, S., Saidi, N., Abd Aziz, A., Hussin, S. N. A., & Tumiran, S. D. (2023). Potential Factors Motivating Tax Compliance among Small and Medium-Sized Enterprises (SMEs). Advanced International Journal of Business, Entrepreneurship and SMEs, 5(16), 56–65. https://doi.org/10.35631/aijbes.516006
Saptono, P. B., Hodžić, S., Khozen, I., Mahmud, G., Pratiwi, I., Purwanto, D., Aditama, M. A., Haq, N., & Khodijah, S. (2023). Quality of E-Tax System and Tax Compliance Intention: The Mediating Role of User Satisfaction. Informatics, 10(1). https://doi.org/10.3390/informatics10010022
Schoeman, A. H. A., Evans, C. C., & Du Preez, H. (2022). To register or not to register for value-added tax? How tax rate changes can influence the decisions of small businesses in South Africa. Meditari Accountancy Research, 30(7), 213–236. https://doi.org/10.1108/MEDAR-05-2021-1309
Sekretariat Kabinet Republik Indonesia. (2018, June 22). Turun Dari 1 Persen, Presiden Jokowi Luncurkan Pajak Final UMKM 0,5 Persen Read more: https://setkab.go.id/turun-dari-1-persen-presiden-jokowi-luncurkan-pajak-final-umkm-05-persen/. Setkab.Go.Id.
Sentanu, I. N. W., & Budiartha, K. (2019). Effect of Taxation Modernization on Tax Compliance. International Research Journal of Management, IT and Social Sciences, 6(4), 207–213. https://doi.org/10.21744/irjmis.v6n4.683
Siregar, S. (2015). Metode Penelitian Kuantitatif Dilengkapi dengan Perbandingan Perhitungan Manual & SPSS (1st ed., Vol. 3). Prenadamedia Group.
Siyoto, S., & Sodik, A. (2015). Dasar Metodologi Penelitian (1st ed., Vol. 1). Literasi Media Publishing.
Sudiartana, M., & Mendra, N. P. Y. (2018). Taxpayer Compliance in SMEs Sector: A Theory of Planned Behavior. Jurnal Keuangan Dan Perbankan, 22(2), 219–230. https://doi.org/10.26905/jkdp.v22i2.1561
Sugiyono. (2013). Metode Penelitian Kuantitatif Kualitatif dan R&D (Vol. 19).
Sugiyono. (2017). Metode Penelitian Kuantitatif Kualitatif dan R&D. PT Alfabeta Cipta.
Susanti, S., Susilowibowo, J., & Hardini, H. T. (2020). Apakah Pengetahuan Pajak dan Tingkat Pendidikan Meningkatkan Kepatuhan Membayar Pajak. Jurnal Akuntansi Multiparadigma, 11(2), 420–431. https://doi.org/10.21776/ub.jamal.2020.11.2.25
Tessema, M. M. (2020). Determinants of Tax Compliance of Micro and Small Business Enterprise (MSE) Category “C” Taxpayers, the Case of Gurage Zone, Ethiopia. Journal of Economics, Management and Trade, 26(3), 67–80. https://doi.org/10.9734/jemt/2020/v26i330239
Timothy, J., & Abbas, Y. (2021). Tax morale, perception of justice, trust in public authorities, tax knowledge, and tax compliance: a study of Indonesian SMEs. In eJournal of Tax Research (Vol. 19, Issue 1).
Utami, N. L. P. P. S., & Supadmi, N. L. (2023). Pemahaman Peraturan Perpajakan, Tingkat Penghasilan, Sanksi Pajak dan Kepatuhan Wajib Pajak Orang Pribadi. E-Jurnal Akuntansi , 33(6), 1549–1562. https://doi.org/10.24843/EJA.2023.v33.i06.p10
Wirajaya, I. G. A., & Putri, A. A. (2023). Self Assessment System, Tax Avoidance, Tax Rate, Tax Evasion on the Effectiveness of Corporate Income Tax Revenue during the COVID-19 Pandemic. Jurnal Ilmiah Akuntansi, 8(1), 83–90. https://doi.org/10.23887/jia.v8i1.53724
Wirawan, I. M. D. S., Arygunartha, G. Y., & Nida, D. R. P. P. (2021). Pemahaman Perpajakan dan Religiusitas Memoderasi Penurunan Tarif Pajak dan Pelayanan Online pada Kepatuhan Wajib Pajak. E-Jurnal Akuntansi, 31(5), 1169–1188. https://doi.org/10.24843/eja.2021.v31.i05.p08
Wogo, P. P., Fadjarenie, A., & Tarmidi, D. (2023). Tax Socialization For Corporate Taxpayer, Is It Important? Jurnal Akuntansi, 27(2), 218–241. https://doi.org/10.24912/ja.v27i2.1364
Wulan, D. N., & Kresnawati, E. (2019). The Influence of Reducing Rates and Methods of Tax Calculation on Taxpayers Compliance of Small and Medium Micro Business: Experimental Study in Yogyakarta. Riset Akuntansi Dan Keuangan Indonesia, 4(2), 156–165. http://journals.ums.ac.id/index.php/reaksi/index
Yastini, N. M., & Setiawan, P. E. (2022). Pemahaman Peraturan Perpajakan, Sosialisasi Pajak, Tarif Pajak dan Kepatuhan Wajib Pajak UMKM. E-Jurnal Akuntansi, 32(10), 2931–2943. https://doi.org/10.24843/eja.2022.v32.i10.p03
Zamzam, I., & Ansar, R. (2024). The Effect of Tax Incentives, Tax Rates, Tax Sanctions, Tax Services, and the Application of SAK EMKM on the Compliance of UMKM Taxpayers during the COVID-19 Pandemic: A Case Study of UMKM Taxpayers Registered at KPP Pratama Ternate. Jurnal Ilmiah Akuntansi, 9(1), 334–347. https://doi.org/10.23887/jia.v9i1.71714
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 OPTIMAL Jurnal Ekonomi dan Manajemen

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.