Peran Kepuasan Dan Motivasi Pengunjung Terhadap Niat Berkunjung Kembali Ke Taman Satwa Taru Jurug
DOI:
https://doi.org/10.55606/optimal.v2i4.692Keywords:
Revisit intention, satisfaction, motivation, and animal parkAbstract
Tourism is a very important sector in supporting economic development in Indonesia. The existing potential, natural resources, historical and cultural heritage can be developed into attractive leading tourist destinations that encourage tourists to make repeat visits to the same destinations. One of them is the Taru Jurug Animal Park in Surakarta City, Central Java. The purpose of this study was to analyze the role of visitor satisfaction and motivation on the intention to return to the same destination. The method used in this research is descriptive quantitative with a survey method for all tourists visiting Taru Jurug Surakarta Animal Park using a questionnaire. And using convenience sampling technique, with a total of 100 respondents. Then the data were analyzed using multiple linear regression analysis using SPSS.
References
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioural intentions. Annals of tourism research, 27(3), 785-804
Berezina, K., Cobanoglu, C., Miller, B. L. & Kwansa, F. A. (2012). The Impact of Information Security Breach on Hotel Guest Perception of Service Quality, Satisfaction, Revisit Intentions and Word-of-Mouth. International Journal of Contemporary Hospitality, Vol. 24 No. 7, pp. 991-1010.
Cole, S.T., & Scott, D. (2004). Examining the mediating role of experience quality in a model of tourism experiences. Journal of Travel and Tourism Marketing, 16(1), 79–90
Crompton, J. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4), 408-424.
Dilla Pratiyudha Sayangbatti Dan Baiquni, M. (2013). Motivasi Dan Persepsi Wisatwan Tentang Daya Tarik Destinasi Terhadap Minat Kunjungan Kembali Di Kota Wisata Batu. ISSN 1411-9862. Vol.5, No. 2, Agustus 2013.
I Gede Noviana Putra., I Nyoman Sudiarta., I GPB. Sasrawan Mananda. (2016). Pengaruh Kualitas Pelayanan Dan Kepuasanterhadap Niat Berkunjung Kembali Wisatawan Mancanegara Ke Daya Tarik Wisata Alas Pala Sangkeh. ISSN 2338-8633. Vol. 4 No. 2, 2016.
Li, M., Cai, L. A., Lehto, X. Y., & Huang, J. Z. (2010). A missing link in understanding revisit intention-the role of motivation and image. Journal of Travel and Tourism Marketing, 27(4), 335–348. https://doi.org/10.1080/10548408.2010.481559
Supitchayangkool, S. (2012). The Differences between Satisfied/Dissatisfied Tourists towards Service Quality and Revisiting Pattaya, Thailand. International Journal of Business and Management, Vol. 7, No. 6, pp. 30-39.
Zeithaml, V. A., Bitner,M. J., & Gremler, D. D. (2009). Services Marketing Integrating Customer Focus Across The Firm.Fifth Edition. New York: McGraw Hill.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 OPTIMAL: Jurnal Ekonomi dan Manajemen

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.