Implementasi Administrasi Pembangunan di Dinas Perhubungan Kabupaten Lombok Barat
DOI:
https://doi.org/10.55606/optimal.v5i1.5787Keywords:
Balanced Scorecard, Development Administration, Organizational Performance, Public Service, Transportation Management, West LombokAbstract
This research analyzes the implementation of development administration at the Department of Transportation of West Lombok Regency, focusing on public services and technical policies in the transportation sector. Using a descriptive quantitative approach, the study employs the Balanced Scorecard and the FEE (Fédération des Experts Comptables Européens) A performance measurement model for local government work units developed by the Partnership for Governance Reform in Indonesia in collaboration with the Faculty of Economics at Ahmad Dahlan University (FE-UAD) and the Audit Board of Indonesia (BPK) Regional Office III Yogyakarta, model to measure organizational performance from various perspectives, including customer satisfaction, financial management, internal processes, and growth and learning. Primary data were collected through interviews with echelon 2 and 3 officials, while secondary data were obtained from official documents and performance reports. The findings reveal variations in employee productivity levels across different units, with the Secretariat and Technical Implementation Unit achieving "Highly Optimal Workload," indicating high efficiency. Meanwhile, other divisions achieved "Optimal" or "Moderately Optimal" productivity, highlighting the need for improved coordination, task distribution, and time management. The study concludes that enhancing inter-unit coordination, strengthening employee commitment, and improving monitoring and evaluation systems are essential for increasing the effectiveness and efficiency of human resource management at the Department of Transportation of West Lombok Regency.
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