Analisis Standar Kinerja Pelayanan Kapal di Terminal Mirah Pelabuhan Tanjung Perak

Abstract

This study is titled "Analysis of Ship Service Performance Standards at Terminal Mirah, Port of Tanjung Perak" and employs a descriptive quantitative method. The aim of the research is to analyze the achievement of ship service performance in 2024 compared to 2023, as well as to identify improvement measures undertaken by the Main Office of Harbormaster and Port Authority of Tanjung Perak. The results show that overall, there was an improvement in several key indicators such as Waiting Time, Approach Time, non-containerized cargo services, containerized cargo services, and the utilization of port facilities and equipment. This improvement was driven by regular evaluations, enhanced inter-agency coordination, and the utilization of digital technology in monitoring activities. However, the ship service performance indicator experienced a significant decline, from 59.22% in 2023 to 51.22% in 2024. This decline was caused by several factors, including delays in cargo readiness due to warehouses not operating 24 hours, weather disruptions, the diversity of cargo types, ship equipment malfunctions, and delays in laboratory processing for liquid bulk cargo. In response to these conditions, the Main Office of Harbormaster and Port Authority of Tanjung Perak has taken strategic corrective actions, including comprehensive evaluations, enhanced coordination with stakeholders, strengthening real-time monitoring, accelerating laboratory services, and promoting operational efficiency on the ground. Through these efforts, it is expected that the ship service performance standards at Terminal Mirah will once again meet the established targets.