Peran Perlindungan Konsumen dalam Era Digitalisasi Perbankan Bagi Konsumen
DOI:
https://doi.org/10.55606/optimal.v4i2.3489Keywords:
Consumer Protection, Digitalization, Banking TransformationAbstract
This study aims to investigate the concept of consumer protection in the context of digital banking, with a focus on gaining a deep understanding of the concept, developments, and related regulations. A qualitative approach is utilized to explore the complexity of this phenomenon through a literature review method, allowing for an analysis of theories, concepts, regulations, and relevant literature in the fields of consumer protection and digital banking. Research steps include identifying the research topic, literature search, selection of relevant literature, data collection from selected literature, and systematic data analysis. The findings of this study are expected to provide a deeper understanding of the concept of consumer protection in digital banking, as well as its theoretical and practical implications in a continuously evolving context. By employing a qualitative approach and literature review method, this research is anticipated to offer valuable insights for the development of theories and practices in the fields of consumer protection and digital banking.
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