Peran Dan Manfaat Mobile Banking Dalam Mengurangi Antrian Nasabah: Tinjauan Aspek Manajemen Operasional Bank XYZ

Authors

  • Gian Rijaldi Universitas Pelita Bangsa
  • Novi Sari Dewi Universitas Pelita Bangsa
  • Fathul Arifin Universitas Pelita Bangsa
  • Tri Ngudi Wiyatno Universitas Pelita Bangsa
  • Sunita Dasman Universitas Pelita Bangsa

DOI:

https://doi.org/10.55606/jaemb.v5i2.6329

Keywords:

Roles and Benefits, mobile banking, operational management

Abstract

This study aims to analyze the role and benefits of mobile banking in reducing customer queues from an operational management perspective at Bank XYZ. The research employed a qualitative approach using interviews and descriptive techniques. The results indicated that six frontliners agreed mobile banking effectively reduces queue volume. This is supported by the increasing number of users utilizing the application for various transactions such as fund transfers, cash withdrawals, and bill payments. Additional benefits include improved employee efficiency and reduced operational costs. For customers, mobile banking offers convenience by allowing transactions anytime and anywhere without visiting a bank branch.

References

[1] Sutopo & Sudianto, “IMPLEMENTASI LEAN MANAGEMENT PADA OPERASI BISNIS DIGITAL UNTUK MENINGKATKAN EFISIENSI DAN PRODUKTIVITAS : STUDI LITERATUR,” J. Inf. Syst. Manag. Digit. Bus., vol. 2(3), 2025, doi: https://doi.org/10.70248/jismdb.v2i3.2101.

[2] OJK (Otoritas Jasa keuangan), “Pengertian Mobile Banking.”

[3] Bank Indonesia (BI), “Pengertyian Mobile Banking.”

[4] Tahta Nurhaliza et.all, “Optimalisasi Manajemen Operasional untuk Mendukung Keberlanjutan Usaha di Sektor UMKM,” Neraca Manajemen, Ekon., vol. 17 (9), 2025, doi: DOI : 10.8734/mnmae.v1i2.359.

[5] William J. Stevenson, “Operations management refers to the management of systems or processes that create goods and/or provide services.,” 13th Editi. McGraw-Hill Education: Operations Management, 2020.

[6] Aidil Amin E & Denok Sunarsi, “Persepsi Mahasiswa Terhadap Kemampuan Dalam Mendirikan UMKMDanEfektivitas Promosi Melalui Online Di Kota Tangerang Selatan,” JIMEA | J. Ilm. MEA (Manajemen, Ekon. dan Akuntansi), vol. 4 (3), no. P-ISSN; 2541-5255 E-ISSN: 2621-5306, 2020.

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Published

2025-06-30

How to Cite

Gian Rijaldi, Novi Sari Dewi, Fathul Arifin, Tri Ngudi Wiyatno, & Sunita Dasman. (2025). Peran Dan Manfaat Mobile Banking Dalam Mengurangi Antrian Nasabah: Tinjauan Aspek Manajemen Operasional Bank XYZ . Jurnal Akuntansi, Ekonomi Dan Manajemen Bisnis, 5(2), 98–105. https://doi.org/10.55606/jaemb.v5i2.6329

Issue

Vol. 5 No. 2 (2025): Juli : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis

Section

Articles

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Copyright (c) 2025 Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis

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